5 Essential Characteristics of a Good Property Manager

Are you considering getting a property manager on board to help you manage your investment? If you are struggling to find the time, energy and capacity to manage your property effectively, bringing in a professional is a great idea.

Fair warning though: not all property managers were created equal. The success of your investment depends heavily on the people you choose to help you manage it. 

So, what makes a good property manager? There are several ways to help you assess the performance and ability of the candidates before you choose one.

Here are 5 characteristics that a good property manager should possess

1. The Right Attitude 

Your property will be a priority to the right manager. Regardless of the size or scale of your property, a managing agent with the right attitude will give you and your portfolio the commitment it deserves. They will go above and beyond to make sure your investment is successful. This drive is what will help them manage tenants, service providers and key stakeholders effectively, deliver excellence, and see sales through to the end.

What does the right attitude look like?

• Positive, friendly demeanor
• Passion for property and people
• Willingness to hear different perspectives
• Readiness to go the extra mile

2. Integrity

Handing your property investment over to a managing agent involves a great deal of trust. The right personal values are critical to a good relationship and a successful investment. Personal integrity is one of the most important ways that an agent will gain your trust and instill your confidence.

What does integrity look like in a property manager?

• Punctuality
• Honesty 
• Transparency
• Responsibility 
• Accountability 
• Humility 
• Cooperation 
• Trustworthiness 
• A sense of morality 

3. Proven Track Record

Experience makes an enormous difference in the property management sector. You want someone who has been there, done that, got the t-shirt. Make sure your chosen agent comes with a good industry track record, with solid references for you to contact. A seasoned manager brings years of tools, skills and experience to the table that simply can't be matched by an inexperienced agent.

What does a proven track record entail?

• Industry credibility 
• History of service excellence
• Numerous glowing references
• Consistent positive outcomes

4. Expertise

The right property manager will have their finger on the pulse of the local and national property market, which will give them an edge over other property agencies and managers. This expertise will be the foundation for the advice and guidance they offer you as you work together to manage your property.

A property manager with the right expertise:

• Has an extensive list of reputable contacts
• Is organised, admin savvy, and familiar with technology
• Knows how to market property effectively on the right platforms
• Has positive working relationships with third party service providers
• Is committed to learning and keeping up with industry trends
• Is familiar with the latest property statistics
• Knows how to keep your tenants happy 
• Understands property legislation and how it affects your investment
• Knows how to spot good tenant candidates 
• Can identify red flags when screening tenants
• Knows how to manage cash flow and account for expenses
• Ensures your property remains in great condition

5. Communication Skills

A good property manager will know how to listen and how to communicate effectively. The right agent will listen carefully to your property needs, and pay close attention to your concerns. They will stay on the front foot in terms of updating you on the status of your property, and anticipate issues before they become problems. The right agent will keep you in the loop consistently to give you the surety that your property is being given the attention it deserves.

Indicators of good communication skills

• Regular emails and phone calls
• Quick turnaround time on queries, requests or concerns
• Clear, concise relay of information
• Good listening and comprehension skills

Choose SAproperty.com for all your property management needs!

At SAproperty.com we have forged a great track record for our expertise in rental property management. Our team of professionals specialise in all kinds of property management services, including Sectional Title and HOA Management Services, rental property management, commercial property management, and holiday and short-term letting management. Contact us today to set up an introductory meeting.